Frequently Asked Questions

Welcome to Nsambya Furniture Workshop Ug’s FAQ page. Here, we address some common questions to help you with your shopping experience. If you have any other queries, please feel free to contact us directly.

General Questions

Q1: What types of furniture do you offer?
A: We offer a wide range of furniture including sofasets, beds, tables, dining sets, sideboards, kitchen units, wardrobes, and various interior design solutions. We also provide specialized furniture for pharmacy and boutique shops.

Q2: Do you offer custom furniture designs?
A: Yes, we offer custom furniture design services. Please contact us to discuss your specific requirements and we will work with you to create pieces that fit your needs and style.

Q3: Where is Nsambya Furniture Workshop Ug located?
A: We are located at Nsambya – Ggaba Road next to Total Petrol Station . For more details on how to visit us, please check our Contact Us page.

Ordering and Payment

Q4: How do I place an order?
A: To place an order, use the search button to find the product you are looking for. Select the item from the search results and click the “Order with WhatsApp” button to communicate directly with our seller and finalize your purchase.

Q5: What payment methods do you accept?
A: We accept various payment methods including mobile money, bank transfers, and cash on delivery. Specific payment options will be confirmed when you finalize your order with our seller on WhatsApp.

Q6: Can I modify or cancel my order?
A: If you need to modify or cancel your order, please contact us as soon as possible through WhatsApp. We will do our best to accommodate your request, depending on the status of your order.

Shipping and Delivery

Q7: Do you offer delivery services?
A: Yes, we offer delivery services across Uganda. Delivery fees and times may vary depending on your location and the size of the order.

Q8: How long does delivery take?
A: Delivery times vary based on your location and the availability of the product. Our team will provide an estimated delivery time when you place your order.

Q9: Can I track my order?
A: Yes, once your order is dispatched, we will provide you with tracking information so you can monitor the delivery status.

Returns and Warranty

Q10: What is your return policy?
A: No we don’t accept returns after delivery, Please order the product after you’re have liked it and we will guide you through the process.

Q11: Do you offer warranties on your furniture?
A: Yes, we offer warranties on most of our furniture products. The warranty period and terms vary depending on the product. Please ask for specific warranty information when making your purchase.

Product Care

Q12: How do I care for my furniture?
A: Proper care depends on the material and type of furniture. Generally, we recommend keeping furniture away from direct sunlight, cleaning with appropriate products, and avoiding excessive moisture. Detailed care instructions are provided with each purchase.